PEXIO, as the distributor of LiberNovo products in Indonesia, provides warranty and after-sales support to help ensure the quality and long-term use of LiberNovo ergonomic chairs. This policy explains the warranty period, coverage, service process, and applicable costs.

Warranty Coverage

• Warranty Duration
  
  • Chair Frame – 6 Years
    A 6-year limited warranty applies to the chair frame and mechanical components for defects in materials or workmanship under normal use.
    
  • Electronic Components – 2 Years
    A 2-year limited warranty applies to electronic components, including the battery, actuator, control system, and related wiring, for defects in materials or workmanship under normal use.
    
    
• Warranty Period
  The warranty period begins from the original date of purchase shown on the customer's invoice, order confirmation, or other valid proof of purchase.
  
  
• What Is Covered?
  The warranty covers manufacturing defects or product failures caused by non-human factors under normal intended use. Covered modular components may include: Chair Base, Seat Base and Armrests, Backrest Support, Backrest, Gas Lift, Headrest, & Electronic Components. If a product issue occurs during the warranty period, PEXIO will inspect and assess the issue before determining the appropriate solution. Depending on the nature of the issue, PEXIO may provide:
  • Repair of the affected component;
  • Replacement of individual parts or modular components; or
  • Technical guidance for component replacement.
  Replacement parts and repair services are subject to component availability and the results of PEXIO's technical assessment.
  

Warranty Service Costs
Warranty coverage does not necessarily mean that all repair or replacement-related costs are free of charge. Depending on the issue and warranty assessment, customers may be responsible for applicable costs, including:

• Replacement parts;
  
• Technician or service fees;
• Transportation or delivery costs;
• Collection and redelivery of the chair;
  
• On-site service fees, where applicable; and
  
• Other costs required to complete the repair or replacement.
  

PEXIO will inform the customer of any applicable charges before proceeding with a paid repair or replacement. Where a component is eligible for replacement under LiberNovo's manufacturer warranty, the component cost may be covered, while logistics, installation, service, or other related costs may still apply.

What Is Not Covered?
The warranty does not cover:

• Normal wear and tear, including fabric wear, fading, discoloration, minor scratches, or cosmetic deterioration;
• Damage caused by misuse, abuse, negligence, excessive or improper use;
• Damage caused by failure to follow assembly, maintenance, or usage instructions;
• Damage caused by unauthorized repairs, modifications, or replacement parts;
• Damage caused by accidents, impact, improper transportation, or improper storage;
• Damage caused by extreme environmental conditions, including prolonged sunlight exposure, excessive humidity, water exposure, or corrosive environments;
• Damage caused by natural disasters, including floods, earthquakes, fires, or other events beyond reasonable control;
• Products purchased from unauthorized sellers or resellers;
• Lost or missing proof of purchase where purchase verification cannot otherwise be established; and
• Any issue arising after the applicable warranty period has expired.
  

For products outside the warranty period, PEXIO may continue to provide paid repair and replacement services subject to spare-part availability.

Warranty Claim Process
To submit a warranty claim, customers should contact PEXIO Customer Service (WhatsApp +62 821-8000-7508) and provide:

• Proof of purchase or order number;
• Product model and serial number, where applicable;
• Photos or videos showing the issue; and
• A brief explanation of the problem.

PEXIO may request additional information or physical inspection of the product before confirming warranty eligibility and estimated service costs.

Warranty Limitations

• This warranty applies only to the original purchaser and is non-transferable.
• Repair or replacement of a component does not restart or extend the original warranty period unless otherwise stated in writing.
  
• PEXIO's responsibility under this warranty is limited to the repair, replacement, or servicing of the affected product or component, subject to the terms stated in this policy.